What is DriveHQ Email Server Hosting? Is it better than other free emails? Is it the same as DriveHQ Online Email Backup service?

DriveHQ Email Server Hosting is different from other free email services. It is designed for high-end users, professionals and businesses. You can use popular email client such as Microsoft Outlook, Outlook Express or smart phones to access DriveHQ email. You can keep your emails on the web or download to your local PC; you can create multiple email accounts for your organization and have virtually unlimited email box sizes; you can also configure high-end enterprise features such as private domain emails, auto reply, auto forward, email aliases and mailing list, etc.

DriveHQ Online Email Backup Service is different. It is very popular among business users. It supports drag and drop backup of Outlook emails and contacts. Emails / contacts are backed up to DriveHQ.com webmail so you can access your emails / contacts from anywhere. To use our Email Backup service, you need to download and install DriveHQ EmailManager client software, which supports scheduled / automatic email and address book backup. DriveHQ EmailManager is not needed for email server hosting service. Also, please note DriveHQ has bundled all storage related services in the same premium service packages (incl. Online Storage, Online Backup and FTP Server Hosting, etc.). However, DriveHQ EmailManager (Email Backup) service is separate and is priced based on the number of emails.

How do I get started with DriveHQ email hosting and / or DriveHQ Online Email Backup?

If you are not a DriveHQ member, you need to sign up now. Once you become a member, then you have an email account: USERNAME@drivehq.com. Please visit our online help pages for Microsoft Outlook and Outlook Express. For all other email client software, please choose the default SMTP/POP3/IMAP4 port setting, the SMTP, POP3 and IMAP server is mail.drivehq.com. Please note all out-going emails require logon.

For DriveHQ Online Email Backup service, you just need to download DriveHQ EmailManager client software and install it. You can then drag and drop or automatically backup emails / contacts to DriveHQ webmail.

What is the maximum email box size and the maximum email size?

If you use Outlook or Outlook Express, then you can get unlimited email box sizes by downloading emails to local. The maximum email size is about 20MB. You can send / share any size files using DriveHQ FileManager. If you use webmail and keep all emails online, the maximum number of emails online is between 3,000 (Free) to 50,000.

Is it possible to email a very large file, say a 200MB file?

While it is possible for DriveHQ email to support such big email attachments, other email servers / client software usually can only handle less than 10MB emails. So in this case, please use DriveHQ Online Storage and Sharing service. You can share any size files, or many files very easily with DriveHQ FileManager or other FTP client software.

I have a small business with 10 employees. Can I get 10 email addresses?

Yes, you can use our Group Account service. You can easily upgrade to a group account, and then create sub-accounts. Group Account service gives more flexibility. You can manage sub-accounts yourself. Cost-wise, it is also cheaper than buying services individually.

What are the most frequent problems our users experience?

(1) When setting up DriveHQ email account, please make sure that "All out-going emails require logon" is checked and the logon credentials should be the same as the POP3 settings (the same as DriveHQ account logon info).
(2) Some spam-filters might incorrectly filter DriveHQ emails. In this case: check your junk/bulk mail folder and contact your other email service provider to not filter DriveHQ emails.

Can I use DriveHQ email for sending spam emails?

Spamming is strictly prohibited. Your account will be disabled immediately should you engage in any spamming activities. As a prevention for such abuse, each user can send a limited number of emails per day.

Can I access DriveHQ email from multiple computers (using Outlook)?

You can access DriveHQ Email using webmail from any number of computers. For Outlook access from multiple computers using POP3, please make sure you keep emails on server for a few days before you delete them. It is recommended to keep your emails on server for 5 days.

If you use IMAP4, you can keep all mail boxes on server. You can access your emails from anywhere.

How can I create my own domain email accounts?

You must be a premium user to use private domain email feature. First of all, you must own a domain name. If not, you need to register a domain with any domain registrar company, e.g. network solutions or Register.com, etc. Once you have a domain, please add a DNS MX record using their web interface. The MX record should point to DriveHQ email server: 66.220.9.56. If you have any questions, please contact your domain registrar’s customer support.

Once you have a domain name, please click here to setup with DriveHQ.

Do you offer any email backup software?

Yes, DriveHQ offers DriveHQ Online Backup software, which can automatically backup your files or emails. We also offer DriveHQ EmailManager, which is designed to backup emails, contacts and accout settings more efficiently.

Do I need to install any client software to access DriveHQ email?

No, you can access DriveHQ email from the webmail interface, or from any popular email client such as Outlook, Outlook Express or smart phones.

Can I set email rules and email filters?

Yes, using Microsoft Outlook or Outlook Express, you can setup any email rules or filters. DriveHQ email server also supports email filter and email rules.

Is the email service really free?

Yes and no. DriveHQ email service is designed for businesses only. We don't want to compete with any other free email service providers. DriveHQ free email service is for demo purpose only. It has a lot of restrictions. It is strongly recommended using our premium service. Please note DriveHQ account has several types: (1) Free Account and True Account; both types are free service accounts. If you sign up DriveHQ with a free or ISP email address (such as Hotmail/Gmail), your account type is a Free Account. If you sign up with a corporate email address (such as XXX@Microsoft.com), your account type is a True Account.

For SMTP service, a Free Account can only send 5 emails/day, while a True Account can send 25 emails/day. The maximum attachment file size for a Free/True Account is 2MB. The maximum number of recipients is 3. A Premium Account can send 50-250 emails/day with much less restrictions. (Please email DriveHQ customer support if you need to send more. Note spamming or any kind of service abuse is strictly prohibited), The maximum attachment file size for premium accounts is 20MB. You can use DriveHQ FileManager or FTP to share any size files!